Frequently Asked Questions

We collect shipments from across the USA, combine them into full containers, and ship them together every quarter. This shared space significantly lowers the cost per person, saving you 40-60% compared to individual shipping.

Yes. The 12×12×12" Mini Box (max 12 lbs) is available on every sailing and is ideal for urgent or smaller shipments like documents, gifts, and small items.

Yes. We assist with documentation, Form M (Nigeria), ECTN/BESC, and work with trusted clearing agents in destination countries to ensure smooth customs clearance.

We accept credit/debit cards via Stripe, PayPal, Flutterwave, Bank Transfer, Zelle, and Cash. A $99 deposit secures your booking. Balance is due before the cut-off date.

Transit times vary by region:
• West Africa (Nigeria, Ghana, Senegal, Cameroon): 6–9 weeks
• East Africa (Kenya): 7–11 weeks
• Southern Africa (South Africa, Botswana): 8–12 weeks

Yes. All shipments are insured at 1.5% of declared value. Additional coverage is available upon request. We recommend insuring high-value items.

Prohibited items include: perishable food, hazardous materials, live animals, alcohol, tobacco, narcotics, firearms, ammunition, currency, precious metals, counterfeit goods, and obscene materials. See our Resources page for the full list.

Yes! Every shipment receives a unique tracking number. You can track your shipment in real-time on our Tracking page, in the customer portal, or through our mobile app.

The cut-off date for Q4 2026 is September 1, 2026. Book before this date to secure your spot in the next container.

Yes! We offer both Door-to-Door (recommended) and Door-to-Port service options. Door-to-Door includes pickup from your location in the USA and delivery to the final address in Africa.